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Using GRMs to Enhance the Delivery of Social Protection Programmes
Promoting transparency and accountability through Grievance and Redress Mechanisms (GRM) is recognized as a critical tool to drive the success of social protection programmes around the world. Taking this into consideration, in 2020 the Government of Malawi developed the Harmonized GRM Handbook for social protection programmes that fall under the MNSSP II. The Handbook serves to guide programme participants through the process of resolving complaints and misunderstandings amongst beneficiaries and it has been successful in fulfilling this role. However, there are still lessons to be learnt on how to build and implement a well-functioning harmonized system in a coordinated and cost-effective manner.

As part of the ongoing implementation of the mid-term review of the MNSSP II, programme stakeholders will explore new ways to improve the existing GRMs so that it enhances the outcomes of each initiative within the MNSSP II. This webinar will provide a platform for social protection experts to share regional experiences on social accountability approaches, focusing on best practices for the implementation of GRMs. The objective is to gather ideas to inform further enhancements/ developments for the GRMs of the MNSSP II.

Dec 2, 2021 09:00 AM in Sao Paulo

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Webinar is over, you cannot register now. If you have any questions, please contact Webinar host: The socialprotection.org Team.